NavigateERP for African business

Customer experience reports

Feedback, tickets, product issues and campaigns in Reports & Analytics.

Steps

  1. In Reports & Analytics → All reports → Customer experience: feedback by form, branch, issue or month (rating, CSAT %, NPS, complaints); tickets by category, owner or priority (SLA met, hours to resolve); product issues by product, failure, root cause or warranty; campaigns (delivered, responses, response rate).
  2. Like every analysis: choose the period, Show by, filter, drill down to the response or ticket, and export.