NavigateERP for African business

Locked out, or a password that isn't accepted

Password rules and lockouts are set for everyone on Navigate by the platform.

Steps

  1. Locked out? After several wrong passwords an account is locked for a while (longer each time it happens again), and after repeated lockouts until an administrator unlocks it. Wait and try again - or click Forgot password on the sign-in page: resetting by the emailed link unlocks the account.
  2. Unlocking someone in your organisation: go to Users; a locked person shows Locked - click Unlock. (The owner's account is unlocked by the Navigate team or by a password reset.)
  3. Password not accepted? The form shows what is needed - e.g. a minimum length, letters and numbers, not your name or email, not one of your recent passwords.
  4. Password expired? When passwords expire after a number of days, you are asked to choose a new one at your next sign-in.

Good to know

  • Each lockout is emailed to the person (if set), and recorded in the audit trail.